MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

Home About this blog. To ensure the success of the new system, proper implementation and control should be done. The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time. What were the problems faced by Income in this case? Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

Please feel free to browse and do comment my post where necessary. The entire insurance process started with customers meeting an agent, filling in forms and submitting documents. Email required Address never made public. Refiling would again take about two days. Leave a Reply Cancel reply Enter your comment here Nice case study about modernization.

modernization of ntuc income case study questions

You are commenting using your WordPress. As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Continuous straining should be given to the staff to ensure proper use of the system and to maximize the potential of the system. Products should be constantly improved and new designs should always be made available.

Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Nice information about modernization.

Blogger 21 November at You are commenting using your Facebook account. Saving lots of time for restoration of previous day data.

Case Study 2: Modernization of NTUC Income (pages 105-106)

As a result, cross-selling became easier, and customer service could be improved. Newer Post Home Older Post. Income had problems with how they process their insurance because it is very tedious and paper-based. The paper-based insurance processes were replaced by a paperless platform. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down.

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This resulted to humongous Incme also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and the accounting and management information systems. With the use of the straight modernizatikn processing workflow capabilities of the new system, Income saved as much as 50 percent on time and costs in processing policies. Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office.

For example, STEP technology eliminates the use of paper which promotes environmentally friendly as well.

To find out more, including how to control cookies, see here: Indespite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. Are the problems described in the case likely to be repeated? You are commenting using your Google account.

modernization of ntuc income case study questions

The Herculean task required not only the upgrading of hardware and applications, it also required Income to streamline its decade-old business processes and IT practices. Upgrades should also be done periodically to cope with the changes in the demand of the industry and the market. Whenever a document is needed to be retrieved, it would take about two days to locate and ship it by courier.

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To ensure the success of the new system, proper implementation and control should be done. When a system breakdown did occur, work had to be stopped while data was restored.

Case 4: – Modernization of NTUC – Osmangoniblogs

How well is Income prepared for the future? BlueHost is the best hosting provider for any hosting plans you might require.

The new system was operational on high-quality platform with multiple servers and communication lines. Fill in your details below or click an icon to log in: Time needed to design and launch new products was also reduced significantly.

At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. Staff members also enjoyed faster access to information. This meant that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data.