A clear and accurate description of the problem? Supplier, Process, Design, System? Dome light was on all night? Is this event recommended to follow QRCM process? Any history of failure mode? Charge too much 4. Course test used for training?
Where chould it have been detected, but was not? Write the symptom as a Problem Statement 3. Date of Issue WHY? Poor quality paint Why? Their paint is inferior. Identify the escape point? Write Problem Statement in “object – defect” format 3.
QRCM Problem Solving Report 8D Meritor – [PDF Document]
A clear and accurate description of the problem? Drives better problem resolution? Finish with the Problem Description 17?
Any history of failure mode? Key is to know when to stop asking Why? Is this event recommended to follow QRCM process? If suspect component, perform a where used and list all top level part numbers and customers that use component Can start and stop dates be defined for problem?
Helps identify problrm root causes? Who is not aware? Use tools to develop Problem Description e. Date of Issue WHY? Their paint is inferior.
The oil pump on the robot is not circulating sufficient oil. Course test used for training? Why did the robot stop? What they can see? Why is it not showing up beyond where it was detected?
QRCM Problem Solving Report 8D Meritor
What could be the defect, but it is not? Based on Go and See; team eliminated slow response and cost as the real issue? Who did not notice the problem?
Consistent, well defined, trained process? Clearly define and describe the problem? When could it have been since observed, but was not? Where chould it have been detected, but was not? Why should it have been detected? Types of Problem Solving: When has it been observed since? Why was there insufficient lubrication on the bearings? Hard side — fix the problem — Improve individual qrcmm to solve future problems?
Write the symptom as a Problem Statement 3. Use this path to investigate why the problem was not detected WHY?
Problem Solving Engineer
Plant 2 3 Can failure mode be replicated? D2 Describe the Problem?
Prove that the proposed action will do what is intended prior to G8D — Global 8D? E-logistics in China b If not seen during these periods, why not?