Next Generation Reference Services. Virtual Reference on a Budget: A Best Practices Wiki This website offers online resources put together by librarians including software suggestions, lists of libraries using specific types of virtual reference, blogs to watch, and links to additional resources for IM reference training. Service Policies and Guidelines. Virtual worlds Association of Virtual Worlds http: Communication channels used frequently in virtual reference include chat, videoconferencing, Voice over IP, co-browsing, e-mail, and instant messaging.
Particular focus is given to reference desk usage and to virtual reference VR. Finally, there are suggestions for publicizing and marketing a virtual reference service. This paper describes the service at the University of Canterbury NZ , our reasons for offering it, the process of implementation and preliminary results. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries. Neal-Schuman Library Technology Companion:
It also provides an empirical benchmark for evaluating virtual reference services. Shachaf, Pninaand Sarah M. The Virtual Reference Librarian’s Handbook. Introduces and explains technological advances, with Part 3 touching on virtual reference.
Although there is discussion and analysis of several virtual reference software packages, this is not a technical manual. Association of Virtual Worlds http: RUSA Guidelines for Implementing and Maintaining Virtual Reference Services, Reference services requested and provided over the Internet, usually via e-mail, instant messaging “chat”or Web-based submission forms, usually answered by librarians in the reference department of a library, sometimes by the participants in a collaborative reference system serving more than one institution.
Provides an exploration worrdreference the present and possible future applications of eleven reference delivery methods.
annotated | WordReference Forums
The Virtual Evaluation Toolkit. Ciccone, Karen, and Amy VanScoy. Issues covered include technical troubleshooting, testing, training, marketing, and integration with existing digital services. Ask a Librarian Online and Offline. Tailoring Services to Your Library. How do you figure out what to do? Building Collaboration, Communication, and Community Online. Virtual worlds Association of Virtual Worlds http: Library Solutions Press, Association of Wordrefference and Research Libraries, Clapp, Janet, and AngelaPfeil.
The purpose of this manual is to provide libraries with practical tools and methods for evaluation, recommendations for implementation, and examples of ways that libraries have improved services through analysis of these and similar instruments.
Communication channels used frequently in virtual reference include chat, videoconferencing, Voice over IP, co-browsing, e-mail, and instant messaging. Finally, there are suggestions annotateed publicizing and marketing a virtual reference service.
Virtual Reference: A Selected Annotated Bibliography
Rather, the focus is on process, from understanding what live virtual reference is to implementing the service, including planning, staffing, training, marketing, and evaluation.
When it comes to biblioyraphy reference, one size doesn’t fit all.
This collection is intended to provide inspiration for potential reference services at your library; each chapter provides an introduction to an innovative service concept and an annotated list of sources for additional research.
This book focuses on practical implementation of instant messaging IM as one tool for delivering virtual reference service. Digital versus Non-Digital Reference: ODLIS definition of Digital Reference Web Resources ALA TechSource Besides publishing in print and online the subscription publications Library Technology Reports, an evaluative guide to library systems and services, and Library Systems Newsletter, a monthly overview of the library automation marketplace, ALA TechSource has launched the ALA TechSource Blog, which, as mentioned in its initial entry, “aims to provide its subscribers with insightful and wlrdreference news about, and commentary on, technology related to and used in the library field.
Virtual reference has gone from an idea to a regular library service in an astonishingly fast seven years. Managing an Established Virtual Reference Service. This handbook helps reference annotatted develop the communication skills and resources they need to work effectively in the virtual reference environment. An analysis of commercial virtual reference and tutorial services and how they compare to traditional library services.
Virtual Reference: A Selected Annotated Bibliography | Tools, Publications & Resources
The Desk and Beyond: Meola, Marc, and Sam Stormont. A Best Practices Wiki This website offers online resources put together by librarians including software gibliography, lists of libraries using specific types of virtual reference, blogs to watch, and links to additional resources for IM reference training.
Next Generation Reference Services. Social Software in Libraries: